Field Operations Coordinator
Worthing, West Sussex
£26,260 per year plus performance-based bonus
Full time, Permanent
Join Abbie, Issy, Tara, Emily and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.
On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals.
If you're ready to make a meaningful impact, we’d love to have you on board.
What we can offer you in return*
* A competitive salary of £26,260 per year
* Annual performance based bonus of £3,000 per year (paid quarterly)
* Four free Health Assessments per year, which can be used by yourself, family or friends
* A further 50% off any additional testing
* 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days
* Sophos@Home protection
* EAP Scheme
* Company sick pay scheme
* Enhanced family leave
* Life Insurance
* Employee referral bonus scheme of up to £1,000
* Matched company pension (up to 5% or up to capped amount)
* Cycle to Work Scheme
* Employee Charity Sponsorship Scheme
* Discounted Gym Membership
* Home office allowance – yearly allowance of £130 to make working from home more comfortable!
*After qualifying period & subject to terms and conditions and/or eligibility.
You’ll be responsible for…*
* Efficiently Manage Tickets: Use our business systems to handle tickets raised by the Field Team, ensuring timely responses in line with our SLA's.
* Be the First Point of Contact: Manage the Field Support telephone line and click-to-chat function, addressing queries as soon as they arise.
* Organise and Prioritise: Take charge of your daily workload, setting priorities to ensure smooth operations.
* Research and Resolve: Investigate and answer queries, collaborating with other departments as needed to take appropriate action.
* Coordinate Accommodation: Book hotel accommodation for the Field Team, working towards KPI's to minimise costs.
* Collaborate with the Results Team: Proactively chase and update outstanding Biometrics and ECG Results, highlighting trends to HAS Managers for further training.
* Ensure Smooth Clinic Operations: Liaise with team members to maintain the smooth running of clinics.
* Support Resource Planning: Assist with rota requests, cancellations, reschedules, and sickness cover.
* Review and Approve: Oversee timesheets and expenses, ensuring they are completed and approved.
* Support HAS Managers: Take notes during key investigations and disciplinary meetings.
* Stay Informed: Regularly update your knowledge on field regulations, company products, processes, and procedures.
Why Join Us?
* Impactful Work: Your role is crucial in ensuring our Field Team operates efficiently and effectively.
* Collaborative Environment: Work closely with various teams and departments, fostering a supportive and dynamic workplace.
* Professional Growth: Opportunities for continuous learning and development in a fast-paced environment.
* Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.
*There may be on call requirements for this role
The Hours
* Full time – 37.5 hours per week total
* Permanent
* Hybrid – minimum of 1-2 days in our Worthing Head Office per week
* Able to work any days between Monday to Sunday
* Able to work any times between 6am and 10pm
* 10 hour shifts, 4 days on, 3 days off.
* Rotational rota working earlies, lates and weekends
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