Location: Nottingham Work Model: Hybrid - 3 days per week on site Salary: Up to £85,000 Who youll be working with Join a cross-functional Customer Experience tech team delivering a cloud contact centre platform for a financial services organisation. Youll work closely with Engineering, Security, Risk, and Product teams in a highly regulated, enterprise environment. What youll be doing A hands-on engineering role where youll: Design and build Amazon Connect contact flows and routing logic Deliver AI-driven capabilities (IVR, agent assist, Contact Lens) Integrate Connect with CRM, banking, and risk systems via APIs & Lambda Own real-time and historical reporting for ops and compliance Ensure solutions meet FCA, GDPR, and PCI-DSS requirements Support outbound campaigns and customer communication workflows Manage IaC deployments (Terraform/CloudFormation) Contribute to resilience, DR, and platform optimisation What we need from you Strong hands-on Amazon Connect experience Background in regulated environments (FS, fintech, etc.) Experience building secure, compliant contact flows Integration experience using AWS Lambda, APIs, event-driven patterns Proficiency in Python or Node.js Knowledge of Contact Lens, reporting, and analytics Experience with Terraform or CloudFormation Good understanding of FCA/GDPR in customer contact environments Whats in it for you End-to-end ownership of a modern cloud contact centre platform Exposure to AI-driven customer experience tech Complex, regulated environment with real impact Collaborative, cross-functional team