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Flagship Store Director - London Oxford Street (40 hours), London col-narrow-left
Client:Location: London, United Kingdom
Job Category: Other
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EU work permit required: Yes
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Job Reference: c6d51bff67dc
Job Views: 6
Posted: 25.06.2025
Expiry Date: 09.08.2025
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Job Description: Step into a role at Rituals where your hands-on approach and passion for people make a real difference in our shop's success and team spirit. Can you deliver exceptional customer experiences, inspire team members, and lead the way to top-line sales?
Share your talents Step into a leadership role where retail meets innovation. As Store Director of our groundbreaking Oxford Street West ‘Mind Oasis’ store, you will guide a transformative shopping experience—blending science-backed treatments with immersive design. Opening this October, this concept redefines the way customers engage with wellbeing and luxury. Your vision and leadership will ensure every visitor experiences a moment of pause, breath, and reconnection in their everyday lives
Your leadership will shape a high-performing team driven by passion and excellence. As Store Director, you will collaborate closely with your Area Manager to develop innovative business strategies, exceed KPIs, and drive a seamless customer experience. Your expertise in coaching, team development, and operational excellence will ensure Rituals’ newest flagship store becomes a benchmark in retail success
Purpose:
Responsible for day-to-day management of the store performance, operations, team and customer experience
Key responsibilities include:
Establishing daily objectives and developing monthly strategies to meet productivity goals
Overseeing flawless store administration, financial management, and ensuring compliance with relevant regulations.
Take charge of managing inventory, creating attractive product displays, and fostering a welcoming environment for every customer.
Addressing unexpected challenges, swiftly resolve customer concerns, and encourage a collaborative team culture.
Drive the long-term success of the store while setting a new standard in retail leadership
Business Impact:
Lead, coach and train the store team, and together drive the recurring commercial cycles, ensuring optimal preparation and implementation of the commercial calendars and excellent store operations
Bring all of you At Rituals, we seek leaders who bring passion, energy, and vision. More than managing a store, you’ll be inspiring a team, shaping a unique retail experience, and making an impact on the wellbeing industry. If you thrive on leading with heart, developing future talent, and driving success through collaboration, this is your moment to make a difference
Additionally, you have:
Prior relevant experience as Store Director, Senior Store Manager or General Manager within retail, luxury or hospitality
Experience in HR Policies, procedures, recruitment and all elements of people management (e.g., communication, motivation, coaching, connection, and inspiration)
Experience in sharing knowledge to drive behavioural change and develop others
Decision making and problem-solving skills
Strong leadership and team management capabilities
Customer centric approach
Understand Operational efficiency
Knowledge and passion of the wellbeing or lifestyle/beauty industry
Marketing, brand and community engagement
Strong financial acumen with data led decision making
Intermediate vocational education or equivalent
At least 5 years of relevant leadership experience within retail or hospitality industry.
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