Role
Our client are a small, for-profit organisation providing affordable newly built homes for shared ownership and rental. This role will require travel as properties are primarily located throughout the North West and Yorkshire.
They have a vacancy for someone who can take responsibility for overseeing all aspects of the asset management function, ensuring that all compliance and repair work undertaken by Touchstone adheres to our performance requirements and to all relevant legal and safety requirements in terms of building safety.
Key Responsibilities
Building Safety Management:
* Monitoring and enforcing compliance of all relevant building regulations including but not limited to electrical, fire, gas, and water safety.
* Where necessary, undertaking inspections of properties to identify any potential compliance issues, particularly following any customer complaint.
* In partnership with Touchstone, manage any statutory compliance schedules to enable completion of checks within legal parameters.
* Reviewing and updating any compliance policies and procedures as required, with support from the Head of Housing and Property Manager
* Managing the Touchstone relationship and contract for all asset management issues, including the timely sharing of information
* Undertaking end of defect liability inspections on properties
* With support from the wider team, take responsibility for empty property insurance inspections
Repair & Void Management:
* Liaise with developers to ensure any ongoing defects or snags are resolved in a timely manner
* Source and manage local subcontractors to undertake works not covered under the Touchstone contract
* Ensure any void properties are correctly registered for both council tax and utilities in a timely manner
* Monitor repair & void completion time and costs in line with our repair promise and home standard to customers.
* Manage budgets and any cost control measures identified, including oversight and challenge of supplier invoices and related queries, particularly the monthly Touchstone remittance.
* Investigate any customer complaints relating to the repair service received, including meeting the customer at their home, if deemed necessary
Data Management:
* Generate regular reports on compliance status, repair activity and key performance indicators.
* Analyse any trends and areas for potential improvement in asset management practice
* Have a constant eye on developing, reviewing, and improving systems, processes and procedures
* Present findings to the Senior Leadership team alongside potential solutions / improvement actions
* Ensure the smooth onboarding of new properties within both Touchstone and company systems
Experience Required
* Previous experience working in a property management / asset compliance role, with a comprehensive understanding of building safety and compliance management.
* You will be able to demonstrate excellent written and verbal communication skills, high levels of organization and great attention of detail.
* Able to work effectively as part of team and use own initiative to solve problems and challenges.
* A relevant qualification, such as a Diploma in Residential Surveying, Royal Institute of Chartered Surveyors (RICS), CIOB Diploma in Building Safety Management or Level 4 VRQ Diploma in Asses and Building Management Compliance, is essential.
* They may consider candidates who have proven experience in property management, ideally within a regulated environment or already undertaking one of the outlined qualifications.
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