Overview
Employee Relations Manager
Salary: Up to £65,000 inclusive of a car allowance
Location: Runcorn, UK
Function: HR Operations – ER Helpdesk
Reports to: Head of HR Shared Services
We are looking for an experienced Employee Relations Manager to lead our ER Helpdesk team and deliver a high-quality and customer-focused ER advisory and consulting service across our UK operations (5,500+ colleagues).
The Employee Relations Manager is a key role within HR partnering closely with HR Business Partners and leaders to ensure prompt ER service-delivery that is supportive, assertive and confident.
Being able to develop and maintain strong relationships is a key element of the role.
Key Responsibilities
* Lead and develop the ER Helpdesk team, driving performance and service standards.
* Ensure timely, consistent, and compliant ER advice aligned to current and evolving UK employment legislation.
* Review and enhance ER policies, processes, and guides – making them accessible and simple.
* Analyse ER data and produce relevant reports that drive continuous improvement.
* Oversee complex ER casework, including ACAS conciliation and ET preparation.
* Develop and deliver capability initiatives that strengthen managers’ employee relations competence.
* Advise on trade union engagement and consultation activity.
* Provide oversight and delivery of TUPE transfers and support and advice on ER changes during acquisitions, divestments, and restructuring programmes.
* Occasional UK travel to support complex cases and deliver training.
* Experience with digital ER engagement channels would be advantageous.
You will have
* Demonstrated competence in leading and developing teams.
* Extensive ER management experience in a fast-paced, high volume ER role.
* Strong knowledge of employment legislation across the UK countries.
* Experience of leading on the enhancement and development of ER collateral (policies, guides etc) that makes life easier for line managers and colleagues.
* Proven experience managing high-risk ER cases and advising senior stakeholders.
* Ability to work with ACAS on conciliation and work collaboratively with external legal teams to prepare for tribunals.
* Ability and experience in analysing, preparing and presenting ER MI.
* Strong judgement and influencing abilities.
* A CIPD Level 7 (or equivalent) qualification (desirable).
Key Benefits
* 25 days paid annual leave plus bank holidays, rising with length of service. Private Medical Insurance.
* Medicash - a health cash plan to assist with day-to-day healthcare costs, such as eyecare or prescriptions and private GP services.
* iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances.
* Access to a market leading High Street Discount Scheme.
* Employee Assistance Programme.
* Contributory Pension Scheme.
If you’re a confident ER leader who thrives on balancing operational delivery with strategic influence, we’d love to hear from you.
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