Organisation: London Borough of Waltham Forest
Working hours per week: 36 (includes out‑of‑hours on‑call rota)
Application deadline: 04/06/2026
About the role
We are seeking an experienced Residential Care Home Manager for our Mapleton Road care home in Chingford. Rated Good by CQC, it supports older people with physical and sensory disabilities, cognitive impairment and dementia. As Registered Manager you will report to the Head of Provider Services and work closely with the managers of the other two council‑run care homes. If you are a strong leader with a passion for quality care and regulatory compliance, we want to hear from you.
* Provide strong leadership as the Registered Manager
* Ensure the delivery of high‑quality, person‑centred care
* Ensure residents’ physical, emotional, and social needs are met with compassion and respect
* Ensure full compliance with CQC regulations and relevant legislation
* Promote an open and inclusive environment where the diversity of residents, visitors and staff is celebrated
* Oversee assessments, care planning, risk management, medication management
* Manage staffing levels, rotas and agency usage
* Maintain strong relationships and collaborate with families, professionals and local stakeholders
* Embed robust safeguarding, quality assurance and health & safety systems
* Recruit, develop and performance‑manage staff, supporting colleagues to deliver their best
* Responsibility for the home’s overall performance, including occupancy, budget management, recruitment and reputation
* Provide support to colleagues across Adult Social Care, taking on management responsibilities within the immediate and wider service area as required
* Strategically manage, develop, organise and control a professional service area ensuring delivery meets all Council, professional and legislative requirements
Qualifications and requirements
* Experience working as the Registered Manager in care homes for older people
* Robust knowledge of CQC standards, regulatory compliance and safeguarding, and the ability to translate this into everyday practice
* Strong understanding of complex needs, good practice in dementia and person‑centred care
* Knowledge and understanding of relevant Social Care and other legislation
* Experience conducting risk assessments and fulfilling Health & Safety obligations
* A track record of developing and motivating teams to deliver outstanding care through continuous improvement
* Experience working collaboratively and maintaining relationships with a wide range of stakeholders
* Experience leading and managing a large staff team and applying Human Resource policies
* Strong ICT skills and robust experience using software packages including Microsoft Word and Excel
* Excellent organisational and planning skills
* Level 5 Diploma in Leadership & Management Adult Care / Health & Social Care or equivalent
Terms and conditions
* Full employment history from age of first employment must be included in the online application form, including explanations for any gaps
* Satisfactory employment references and CIFAS identity checks
* Satisfactory declaration of interest
* Role is subject to safer recruitment practices due to work with children and/or vulnerable adults
* DBC check required
* Staff in public‑facing roles must be able to speak fluent English with confidence and accuracy; this does not refer to specific English language qualifications or accents
Equal Opportunity Employer
Waltham Forest is a diverse borough where diversity is valued in both service delivery and staff employment. As the largest employer in the area, it works hard to respond to the changing needs of its population. It uses statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its four equality objectives:
* Promoting equality of opportunity
* Opposing all forms of discrimination, intolerance and disadvantage
* Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels
* Providing fair, appropriate, accessible and excellent services to all
Respecting Diversity is a core Council value.
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