At Adaptable Recruitment we have a fantastic opportunity for a Policy Administrator to join a growing & reputable company in Liverpool City Centre working in a brilliant office environment. Package: up to £24,740 - (35 hours) Holidays: 24 days bank (increases with service) Location: Liverpool- Hybrid working after 2 months Benefits: Healthcare cash plan - Life Assurance - Access to EAP Main Responsibilities to include: Send out and process payroll deduction, Direct Debit, and application forms Process downgrades following tasks form the Finance Team Process bounce backs and Single Force Migrations Liaise with company contacts/brokers to resolve queries using we-mail and the telephone Liaise with policy holders to resolve queries using e-mail and telephone Assist with Data Import Team with APIs queries and imports to ensure Service Levels are met Maintain the quality of the main database and ensure it is kept up to date Handle inbound emails/calls regarding membership data and process any changes in a timely manner Update spreadsheets and databases for any new business/amendments to policies and produce relevant documentation Organise distributions of policy schedules Provide reports and spreadsheets as required Fulfil additional tasks, as assigned by your Team Leader, to meet the needs of the business The Ideal Candidate: Accuracy of information processed - great attention to detail. Understanding of excel spreadsheets Timeliness of work completed Effectiveness of communication - written and verbal Ability to resolve queries Excellent telephone manner