Job Description
Helpdesk Administrator
Location: Woodley
Salary: £40,000
About the Role
We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.
Helpdesk & Contract Administrator Responsibilities:
* Act as the first point of contact for customers, providing excellent service.
* Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
* Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
* Produce and maintain reports, records, and contract documentation.
* Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
* Support contract managers with day-to-day administration and process improvement.
Helpdesk & Contract Administrator Requirements:
1. Previous experience within a facilities management or...