IT Change & Release Manager
Location: Bristol (Hybrid – 3 days in office)
Salary: £50,000 + excellent benefits
We are recruiting for a defence organisation in the UK. With over 2,000 employees across multiple locations.
As part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol.
Your Role
In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes are implemented smoothly, risks are minimised, and improvements are continually driven across our systems and services.
Key responsibilities include:
* Governing and controlling changes and releases across all environments
* Reducing the risk and impact of releases on systems and users
* Reporting on KPIs and performing trend analysis
* Managing Post Implementation Reviews and driving service improvements
* Supporting process documentation and tooling
* Chairing meetings such as CAB and Change Planning
* Assisting with audits and deputising for the Change & Release Lead when needed
Key requirements:
* At least 3 years’ experience in IT Change Management
* Experience in a customer service or service desk environment
* Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow)
* ITIL knowledge (certification desirable)
* Clear communication skills and a collaborative mindset
* Ability to manage workloads with urgency and focus
* Passion for continuous improvement and challenging the status quo
Interested?
If you’re ready to take the next step in your Change & Release career and join a values-led organisation committed to inclusion, innovation, and service excellence, we’d love to hear from you.