Learning Disability Caseworker
Mencap
* Hexham, Northumberland
* £33,285 per year
* Contract
* Full-time
* Posted: Just now
Do you have experience in giving accessible advice on complex cases? Are you skilled at presenting advice content online, using Drupal? Are you organised and can manage a varied advice caseload?
Mencap are recruiting for a Learning Disability Caseworker (LDC) to give end to end advice casework on welfare benefits, housing, health, and community care to people with a learning disability, their families, carers, and professionals working with them. Some of this advice will be live caseload, and some will be created, reviewed and added to the Mencap website by you. You will be responsible for keeping your advice casework records and the Information and Advice Hub content up to date and accurate.
The Learning Disability Caseworker role can be based anywhere in England, with travel to events and casework venues and occasionally to our Peterborough office. This role will be full time (37.5 hours) on a fixed term contract until September 2027.
We are an equitable, diverse, and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce. Mencap is committed to providing excellent quality information and advice casework, enabling people with a learning disability and their families to access critical services and support. The casework service is outcomes focused, and the successful candidate will be expected to demonstrate the positive impact that their casework has on individuals and families.
Key skills for a Learning Disability Caseworker
* Level 3 qualification in giving advice or an equivalent relevant qualification in a specific advice area
* Strong communicator with analytical skills
* Experience of working in an outcomes and impact focused advice service
* Experience of working with a CRM system and keeping clear advice records
* Excellent IT skills including Drupal and the use of Microsoft Office tools
* Ability to spot high risk cases and put in safeguarding alerts
* Well-developed listening and diagnostic skills
* In depth knowledge of social care and the welfare benefits system
* The ability to communicate clearly in another language is desirable, but not essential
This is not an exhaustive list of the role; please read the job description for full details of the skills and experience required. If this sounds like the role for you, please apply now with an up-to-date CV outlining your relevant skills and experience. This vacancy will close on Sunday 14th September and interviews will take place shortly afterwards, on Microsoft Teams. If you need any more information, please call our recruitment team on 01733 873765. JOB ID: 34424. This role is funded by the National Lottery.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package includes 32 days of paid holiday (including bank holidays, pro rata), along with perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and more. For details, see the attached document outlining all benefits available to you.
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We support people with a learning disability, their families and carers, and fight for a kinder, fairer, and more inclusive society. Belonging at Mencap is for everyone, every day, everywhere.
* Everyone is expected to treat people well and make Mencap an inclusive organisation.
* Every day we grow and learn. It's okay to make mistakes, but we learn from them and make changes.
* Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues, including groups for Black and Asian, LGBTQIA+, disabled or with a long-term health condition, women, parents and carers, and allies. We encourage everyone to apply. We offer various contract types and working patterns. We will train and develop you to succeed in the role.
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