Reservations Manager
Our client, a beautiful and multi-award winning hotel and spa in Milton Keynes, is looking for a Reservations Manager. If you’re sales-focused with a passion for hospitality, organised and love delivering outstanding service, this is your opportunity to shine.
As the Reservations Manager, you will lead the reservations process from start to finish. You will be central to maximising hotel occupancy and revenue. Your role involves managing all bookings, including spa packages and ensuring an exceptional experience for every guest. You will also manage and develop a coordinator, contributing to the team's success.
Key Responsibilities:
* Manage room and spa package bookings, ensuring all guest requests are captured
* Collaborate with the spa team to schedule treatments and enhance guest experiences
* Upsell rooms, packages and services to maximise revenue and enhance each guest’s stay
* Handle group bedroom enquiries from initial contact to contract
* Monitor OTAs and room inventory to drive sales
* Work with marketing, sales and revenue teams on promotions
* Identify and convert sales opportunities, including corporate leads
* Create and maintain standard operating procedures
* Manage and develop the Reservations and Spa Coordinator
Who They’re Looking for:
* Proven experience in reservations or a sales-focused role
* Proactive with a passion for guest service
* Excellent communicator with strong organisational and multitasking skills
* Strong negotiation abilities and a sales mindset
Benefits
* Bonus scheme targeting 10% of salary
* 28 days holiday
* Training and development opportunities
* Free staff meals and on-site parking
* Discounts on food, beverage, spa, and hotel stays
If you’re ready to take ownership of reservations, maximise guest satisfaction and help drive success, we’d love to hear from you.