Customer Service Executive
Our client is a dynamic, forward-thinking organisation that prioritises the personal growth and development of its employees. They're all about creating a fantastic work environment, and now they are looking for a motivated Customer Service Executive to join their growing team.
The Role
We are looking for a dedicated and customer-focused individual who is confident on the phone and has a talent for building relationships. As part of the team, you'll be at the heart of providing excellent service to existing and potential clients.
Main Responsibilities
* Provide exceptional customer service by prioritising customer needs, ensuring a positive and supportive experience at all times.
* Accurately process and acknowledge customer orders, ensuring timely delivery and customer satisfaction.
* Handle and resolve customer queries and requests, demonstrating a proactive approach to problem-solving.
* Communicate lead times, order statuses, and any issues affecting delivery or product availability in a timely and clear manner.
* Ensure all digital and physical files are accurately maintained, compliant with audit standards, and easily accessible for internal use.
Required
* Previous experience in customer service, ideally within the manufacturing sector or similar.
* Strong communication skills with the ability to build rapport and trust with clients.
* Confident phone manner and comfortable handling customer queries.
* Ability to work within a team while maintaining individual accountability.
Salary
£25,000 - £26,000
Location
Yate, Bristol (onsite position)
How to Apply
If you are interested, please apply below, alternatively, contact Sandra on 07375 967911 or sandra@morepeople.co.uk
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