Support Services Agent – 3PL
Location: Doncaster (Redhouse Interchange)
Full-time | Permanent
Department: Support Services
£26,665 salary
Company Overview
At Mawdsleys, we are proud to be a leading provider in pharmaceutical supply chain solutions. Our 3PL (Third Party Logistics) business unit offers tailored distribution services to pharmaceutical clients, ensuring the safe, compliant, and efficient movement of life-saving medications. We are committed to delivering excellence through innovation, teamwork, and a shared passion for patient safety and service quality.
Roles and Responsibilities
As a Support Services Agent, you will be a key point of contact across our operations, supporting internal teams and clients with a wide range of administrative, operational, and customer service functions. Your responsibilities will include:
* Handling 3PL client and customer queries via phone and email.
* Monitoring orders, investigating issues, and coordinating solutions.
* Operating internal systems (WMS, TMS, QMS) to process data and support reporting tasks.
* Collaborating with internal departments and external stakeholders to resolve service issues.
* Monitoring fleet temperatures and reporting deviations to ensure product safety.
* Compiling KPI reports, client data, and business-critical information.
* Assisting with client onboarding and system setup.
* Manually inputting orders and verifying electronic submissions.
* Scanning, filing, and checking delivery documentation.
* Supporting the warehouse, transport, and commercial teams with administrative duties.
* Complying with Good Distribution Practice (GDP) and promoting patient safety.
What We're Looking For From You
We're looking for someone who thrives in a busy, team-oriented environment and enjoys solving problems with a positive attitude. The ideal candidate will bring:
Essential:
* A pleasant and professional telephone manner.
* Good analytical and organisational skills.
* Attention to detail, accuracy, and speed.
* Excellent communication skills and a team-player mindset.
* Ability to work well under pressure and meet deadlines.
* Computer literacy in MS Office (training will be provided for in-house systems).
Desirable:
* Previous experience in a similar logistics or customer service environment.
At Mawdsleys, we believe that a diverse and inclusive workforce makes us stronger. We are committed to creating an environment where all employees feel respected, valued, and empowered. We welcome applications from individuals of all backgrounds, cultures, and experiences, and are proud to be an equal opportunity employer.
Job Types: Full-time, Permanent
Pay: £26,665.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Company pension
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Sick pay
Work Location: In person