Client Success Executive Due to the continued development of our products and expansion of our client base we have an opportunity for a passionate individual to join our Client Success department. What will you do? · Supporting the Client Success Managers in the ongoing development of the relationship and their use of our applications · Scheduling and attending meetings both internally and externally - supporting the Client Success Managers with the planning, coordination, documentation and follow up activities · Working with clients and Client Success Managers to produce and track Change Requests · Produce draft Quotes for review and approval, then submission and tracking of the quote internally through to completion · Coordinating the release process including downtime and testing of the application · Build and maintain strong relationships both internally and with the clients · Logging (and the ongoing review of) allocated customer Support calls and escalation as appropriate What will you need? · Experience working within a customer facing business oriented role, requiring excellent communication skills and the ability to articulate complex activities · Enthusiasm with a proven ability to learn new skills and to adapt to new working practices, through a structured yet informal training programme that provides opportunities for progression within the team · Good planning and organisational skills, with the ability to effectively prioritise and plan own workload and remain outcome orientated · Ability to establish and maintain effective working relationships · Ability to work equally effectively as part of an established team and on own initiative · Ability to work in a friendly, fast-paced and dynamic environment A positive approach to problem solving, decision making and dealing with a wide range of people