Job Description
Sales Manager / Customer Relationship Manager (CRM)
Hallmark Luxury Care Homes, Banstead (Circa 90 bed Care Home) England, United Kingdom (On-site)
Hallmark Care Homes is a family-run provider of luxury care homes across the UK. We understand the importance of nurturing relationships and all of our care is person centred around family values. We have 22 luxury care homes across England and Wales and growing organically.
Customer Relationship Manager ( Sales Manager)
1. Engaging with prospective new Residents and/or family members, ensuring we are sharing knowledge and matching the most suitable service offerings.
2. Working with existing Residential agreements, ensuring the offering remains in line with and exceeds expectations.
3. Engaging with new leads and enquiries, providing a warm and engaging response in a timely and professional manner.
4. Working closely with the Central Support Marketing team, ensuring you represent the Brand and use the tools and assets available and in line with the Corporate marketing strategy.
5. Work towards ensuring the home has full occupancy, working against monthly targets to ensure the home is on track to being full.
6. Generating referrals and interest in the local community, increasing brand awareness to potential new audiences around the luxury offeri...