The Club is one of the leading professional football clubs in Scotland. Based at Easter Road Stadium in Scotland’s Capital City, Edinburgh the Club is a stones throw away from the hustle and bustle of the City Centre. Over the course of its history Hibernian Football Club has won all of the major domestic titles, most recently winning the Scottish Cup in 2016. Hibernian was the first British team to play in European competition in the 1956; reaching the semi-finals.
Job Title: Ticket Office Assistant
Reports to: Ticket Office Manager
Department: Ticketing
Hibernian Football Club is dedicated to providing the highest customer service standards while enhancing the matchday experience for supporters and stakeholders. The Ticketing Department plays a key role in managing ticket provision for home and away games, memberships, access control, and offering resolution points across the stadium.
Role Overview
Reporting to the Ticket Office Manager, the Ticket Office Assistant will be responsible for managing and operating the Ticket Office front counter, serving as the main point of contact for sales and customer enquiries, both in person and via phone. The position also involves ensuring the fulfillment of tickets for season tickets, match tickets, and memberships.
Key Responsibilities
* Ticket Sales & Customer Service: Provide in-person and phone support for ticket sales, enquiries, and match ticket fulfilment.
* Administrative Support: Manage the maintenance of the Ticketmaster database, ensuring supporter details are up-to-date. Organise and frank mail, and report daily on ticket sales.
* Support to the Ticketing Department: Assist with various tasks across the wider Ticketing Department and cover absences as required.
* Matchday Support: Assist with the setup and breakdown of operational areas on matchdays and support the Ticket Office Manager, working with Casual Staff to ensure high levels of customer service and resolution on the day of the match.
* General Administrative Duties: Fulfil additional administrative tasks as directed by the Ticket Office Manager.
* Contract: Fixed-term (maternity cover)
* Hours: 37.5 hours per week
* Holidays: 34 days per year (including 8 public holidays)
* Holiday Year: 1 August to 31 July
* Pension: NES T
Interviews will take place week commencing 23rd February with the role expected to commence Wednesday 1st April.
Hibernian FC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Hibernian FC is also committed to the safeguarding of vulnerable groups.
Skills for the Job
* Administration
* Customer Services
* People Skills
* Team Working
* Time Management
NEST Perkbox
Complimentary Match Day Tickets (x2 Home Game)
Complimentary Tickets (x1 Cup Games)
Tickets to Club to Events
On Site Parking
Salary Sacrifice - Cycle2Work
Partnership Discounts
34 days annual leave (Public holidays included)
Easter Road Stadium 12 Albion Place Leith Edinburgh EH7 5QG United Kingdom
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