Our international client based in Bracknell; Berkshire requires a Customer Service Coordinatorto join their busy team.
The position is a multifaceted role and the successful applicant’s daily participation in all activities will contribute to achieving departmental and business objectives - along with Customer satisfaction.
Our client is looking for a warm and friendly personality who really enjoys working with Customers to provide enthusiastic and high-quality service.
Working within the Customer Services team, you will ensure that exceptional levels of customer satisfaction are provided through the achievement of service targets.
Responsibilities:
* Processing of customer applications.
* Validation of agreement documentation.
* Building and maintaining strong relationships.
* Providing advice and expertise to the Network.
* Handling customer phone calls and written inquiries in a professional manner
* Making amendments to our customers ' finance agreements.
* Allocating manually paid monies to customers’ agreements accurately.
* Processing customer complaints to a compliant high standard.
* MS Office Suite and SAP
Qualifications, skills, and experience required:
1. Experience in a customer service environment.
2. Preferably enjoys working in a high-pressure call centre.
3. Great communicator with the ability to build re...