Job Title: FRONT OF HOUSE TICKETING ASSISTANT
Location: Newcastle Civic Centre, Barras Bridge, Newcastle
Event Dates: 08-09-10-11 August, 2024
Job Type: Temporary (Event-based)
Deadline: Sunday 30th June
About the Festival:
NOVUM Festival is an eclectic multi-arts event held annually at the Civic Centre and the Great North Museum Hancock in Newcastle. This festival celebrates a diverse blend of art, music, and dance, showcasing talent from around the world and providing interactive experiences for attendees of all ages.
Job Description
Job Overview:
The Front of House Ticketing Assistant is responsible for managing the ticket collection process at the two music venues within the festival. This role is crucial for ensuring a smooth entry process for attendees and providing excellent customer service.
Oversee the ticket collection and selling point
Ensure that all ticketing equipment and materials are set up properly and functioning correctly.
Verify tickets, issue correct wrist bands and manage guest lists, ensuring that all attendees are admitted according to ticket type
Sell tickets using contactless payment system (training provided)
Check tickets are venue doors, ensuring only those with valid tickets are admitted to performances
Customer Service:
Provide a warm welcome to all festival-goers and assist with any queries related to ticketing.
Resolve ticketing disputes or issues efficiently and professionally.
Guide guests to their respective venues and help them navigate the venues (e.g. direct customers to lifts, toilets etc)
Work closely with security personnel to manage queues and ensure a safe environment for all attendees.
Communicate effectively with other front of house staff and event coordinators to report and resolve any issues swiftly.
Reporting and Documentation:
Maintain accurate records of ticket collections and any ticketing issues.
Prepare end-of-day reports summarising ticketing activities and any relevant incidents.
Qualifications:
Experience in customer service or ticketing roles
Excellent communication and interpersonal skills.
Ability to handle stressful situations calmly and efficiently.
Familiarity with ticketing systems and basic technological equipment.
A friendly and approachable demeanour.
How to Apply:
Interested applicants should submit their CV along with a cover letter via this form, detailing their experience in customer service and their interest in Novum Festival. If you have any questions, please submit your query here .
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