Overview
At MBNL, our mission is to manage the Mobile Infrastructure to enable Digital Britain. As the UK’s largest network‑sharing joint venture, we drive industry transformation and deliver innovative connectivity solutions.
We are looking for an experienced Health & Safety Incident Response Manager to join our Health, Safety & Environment Team. This role is a 12‑month contract, hybrid‑working with a minimum of 2 days per week in the Central Reading office.
What you’ll do
* Coordinate incident and issue management delivered by outsourced providers, ensuring alignment with MBNL’s Policies and Standards.
* Serve as the primary point of contact for stakeholders regarding H&S incidents, ensuring efficient triage, timely response, and appropriate escalation.
* Maintain quality assurance through a structured governance approach, including reporting and oversight.
* Identify learning opportunities and propose recommendations to the business.
* Act as the central conduit for incident‑related communication across MBNL teams and client activities, providing guidance for relevant channels such as bulletins.
* Support harmonisation of incident and issue management into a unified front‑door process.
* Provide insights and trend analysis to strengthen governance, reporting, and decision‑making.
* Lead and oversee working groups focused on health and safety improvements, ensuring alignment with strategic objectives.
* Contribute to improvement plans, identifying gaps, proposing solutions, and monitoring progress against agreed actions.
* When necessary, oversee MBNL’s internal response to major and critical health and safety incidents as the designated Incident Controller.
* Support MBNL Business Continuity planning, testing and invocation activities as needed.
What you’ll bring
* Deep knowledge of best practices – Understanding of methodologies, processes, and capabilities required for top‑class incident management services.
* Analytical and insight‑driven mindset – Experience providing insights and trend analysis to support data‑driven decision‑making.
* Outstanding problem‑solving skills – Proven ability to apply root‑cause analysis and implement impactful corrective actions.
* Continuous improvement mindset – Identify learning opportunities and propose actionable recommendations for process and performance enhancements.
* Influential relationship builder – Skilled at building strong relationships, navigating organisational dynamics, and influencing stakeholders.
* Executive communication skills – Proven experience briefing and influencing senior leadership teams with clarity and confidence.
* Balanced decision‑making – Weigh customer, commercial, and technical requirements to deliver optimal outcomes.
Nice to have
* Experience managing remotely located, cross‑functional teams.
* Strong safety, quality, and compliance knowledge of mobile or fixed network technologies.
* Experience working within a joint‑venture organisation.
* Business continuity capability, including overseeing internal response to major or critical health and safety incidents as an Incident Controller.
Benefits & Work culture
MBNL embraces equality, diversity, and inclusion. We offer flexible working arrangements (e.g., non‑standard hours, part‑time, remote working) to support your career development without compromising personal priorities.
MBNL is proud recipients of the Armed Forces Covenant Gold Award and has Disability Confident accreditation.
Seniority level
Not Applicable
Employment type
Contract
Job function
Project Management
Industries
Telecommunications, Utilities, Renewable Energy Services
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