IMServ is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
PURPOSE OF THE ROLE:
* Develop and maintain a relationship with the customer; ensuring operational, industry, and contractual performance levels are met.
* Be the point of contact for your customers by responding to verbal and written customer queries, complaints, and any complex queries.
* Manage and understand the expectations of the customer and ensure service lines are adhered to.
* Ensure internal and external customers have all the required information to support settlement performance.
MAIN RESPONSIBILITIES:
1. Pro-actively manage Supplier portfolios to provide a consistently high level of service, ensuring all service lines are met.
2. Work closely with suppliers and third parties as well as other internal teams to drive actions that affect performance.
3. Organise and attend Supplier meetings when required, ensuring preparation is completed in line with the agenda.
4. Create and maintain...