Package: Competitive Salary + Benefits
Join us as a Service Transition Manager in Hereford, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.
As a Service Transition Manager you will be working in an internal and customer facing role which is responsible for managing the transition of new and changing services and their support for complex programmes and projects.
Day-to-day, you will be working closely with the Head of Tech & Service Operations to ensure that service management and operational requirements are met during project delivery.
Working as a Subject Matter Expert providing Service Design and transition
Leading on the transition of services and solution into Live Service, as required ensuring service operations is ready to support the service
Working with Service Design and Transition colleagues, the service desk and technical operations team to ensure service design artefacts are included within the backlog
Ensuring all aspects of service readiness are completed prior to go live
Coordinating with project managers, service owners, development and operational teams
Defining and managing the early life support and the transition plan to BAU ownership
Essential Experience Of The Service Transition Manager
Significant experience in a Service Transition role within a large complex organisation
Previous experience driving customer excellence across a complex service portfolio
The ability to deliver within an AGILE framework with a strong operational understanding of service concepts and techniques
Previous experience of working across diverse services, products and business
The ability to analyse data and solve complex problems to ensure risks are minimised and the continuation of the services delivered
Essential Qualifications For The Service Delivery Lead
The Malvern facility is noted for its work in electronic warfare, surveillance and complex system integration, contributing significantly to the UK’s defence capabilities. Developing technologies for military and civilian applications, including sensors, communications and cyber security
Visit our website to read more about our diverse and inclusive workplace culture.
Matched contribution pension scheme, with life assurance
Generous holiday allowance, with the option to purchase additional days
Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
Volunteering Opportunities - helping charities and local community
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.