South Tyneside and Sunderland NHS Foundation Trust
Scheduling Coordinator
The closing date is 25 July 2025
We have 2 exciting opportunities for an enthusiastic, motivated, customer/patient-focused individual to join our team within the Outpatient Appointments Service Department.
The post is for 37.5 hours a week, with the ideal candidate able to work Monday to Friday. This role will challenge your skills and allow you to progress and develop professionally in a friendly and supportive team.
Main duties of the job
We are responsible for scheduling outpatient services across multiple hospital and community sites in South Tyneside and Sunderland. We are based at Sunderland Royal Hospital.
You must have good administration skills, excellent interpersonal and communication skills with customer service experience, and be computer literate with a working knowledge of MS Office.
Experience of prioritising patients using a waiting list will be of benefit.
You will have attention to detail and the ability to prioritise incoming work, reporting to the Outpatients Scheduling Manager as necessary. With a strong emphasis on customer service, you will have good interpersonal skills.
You will play an essential role within the team, helping to maintain standards and improve the service for the benefit of patients and clinical teams. You will be willing to adapt to change and learn new skills, with a good knowledge of office procedures, organisational and communication skills, delivering high-quality administrative services and customer care.
Join us and you'll work with some of the best people in the NHS, thriving in a Trust united in its values, purpose, and commitment to our patients, with a drive for continual innovation and improvement.
About us
Please help us by adding your telephone number to your application form; this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award-winning teams. We have a passion for research, innovation, and tackling inequalities. We are committed to respect, fairness, and civility, promoting a compassionate, caring, and positive work environment.
We welcome all applications irrespective of race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity, and especially from under-represented groups. Looking after our workforce's health and wellbeing is a priority for STSFT. We also provide access to high-quality education, training, career progression, and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also offer specialized services outside this area, sometimes to a population as large as 860,000. We offer our staff outstanding benefits, including a Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support, and access to a Childcare Co-ordinator to assist with childcare arrangements. The Trust will not accept applications that are AI generated.
Job responsibilities
To coordinate outpatient scheduling processes for a directorate or multiple specialties on a day-to-day basis.
To ensure that appropriate procedures and Trust policies are followed at all times and that national standards and RTT performance targets are met.
To comply with the Trust's vision, values, and behavioural compact.
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Person Specification
Physical Skills
Experience
* Vocational experience working in an NHS booking office
* Familiarity with medical terminology related to elective referrals on RTT pathways
* Experience working in a customer-focused/service environment
* IT skills with experience in word processing, spreadsheets, and databases
Skills and Knowledge
* Proven interpersonal and communication skills
* Effective organisational skills
* Able to work independently
* Use of Meditech PAS, NHS e-Referral System
Qualifications
* GCSE English C/4 or above, or equivalent
* Level 2 qualification in administration or relevant subject, or equivalent vocational experience providing working knowledge of:
* Prioritising patients using a waiting list
* Basic medical terminology related to referrals for elective patients on RTT pathway
* Knowledge of Meditech
Employer name
South Tyneside and Sunderland NHS Foundation Trust
£24,625 to £25,674 a year (£24,937 - £26,598 2025-26 Pay award pending)
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