Flexjet is currently seeking qualified candidates to join our team as an Owner Experience Representative. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations.
DUTIES & RESPONSIBILITIES
* Provide world class service during every interaction with our clientele to develop and maintain long‑term relationships.
* Greet clientele and crew members in a friendly professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations.
* Check in and register clientele, determine their specific needs and ensure proper follow up.
* Coordinate customer service order requests including catering, transportation, entertainment, reservations, etc.
* Work closely with operations and internal departments to resolve conflicts and serve as an owner advocate when appropriate.
* Ensure a pleasant and clean work environment and guest waiting areas.
* Periodically inspect and organize facilities and replenish amenities and beverages.
* Contribute and participate in any customer appreciation and promotional events such as birthdays or anniversaries.
* Dispatch responsibilities such as coordinating services between crew members and line service personnel.
* Transport crews and passengers to local hotels and/or airport terminal as needed.
* Initiate emergency response procedures when required.
* Other duties as assigned.
EDUCATION & EXPERIENCE
* High school graduation.
* Previous experience in a customer service environment; high‑end customer service industry or hospitality experience preferred.
* Ability to comprehend and perform basic math calculations with minimal errors.
* Proficiency with Microsoft Office Suite applications (Word, Excel, Outlook).
* Knowledge of use and operation of standard office equipment.
* Previous aviation experience desired.
REQUIRED SKILLS & QUALIFICATIONS
* Strong working knowledge of customer service principles and the Flexjet service philosophy.
* Excellent interpersonal verbal and written skills.
* Strong attention to detail and organizational skills, and the ability to prioritize multiple tasks.
* Ability to respond calmly and handle many customer demands in a fast‑paced environment.
* Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly.
* Candidate must work well in a fast‑paced environment and be flexible to the changing needs of the business.
SCHEDULE
Ability and willingness to work nights, weekends, holidays, and overtime as required.
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