Responsibilities
* Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery, or providing substitutions when items are out of stock.
* Using a handset to plan your route around the store, select what you need, and manage the time required to complete each shop.
* Working behind the scenes to handle customer queries, process orders, and help load vans for Home Delivery Drivers.
* Ensuring excellent customer service by answering questions, offering help proactively, and supporting customers as needed.
* Developing knowledge of products, services and promotions to provide knowledgeable recommendations.
* Working flexibly across the store as required. We are committed to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome.
To support this commitment, colleagues may be entitled to enhanced discretionary leave for families, and support for carers. Resources are provided to help colleagues understand their role and support their team effectively. Our internal networks seek to ensure true representation and remove barriers to progression. We offer development opportunities, including mentorship, training, and career progression, and celebrate diversity through initiatives and events.
Qualifications & Requirements
* Happy with early morning starts (many shifts begin around 4am) and working in a fast-paced, physical environment, often on your own but able to thrive as part of a team.
* Friendly and welcoming with a genuine enthusiasm for helping customers.
* Enjoys working in a fast-paced, physical environment, using initiative to solve problems and taking responsibility for tasks.
* Willing to work flexibly and to a high standard across the store; training will cover a variety of skills to enable development and learning of new tasks.
* Comfortable learning and using new digital tools and technology; able to move shopping containers up to 15 kg.
* Strong attention to detail, keeping the store clean and uncluttered to create a positive shopping experience.
* Age requirement: if shifts include hours before 6am or after 11pm, you must be at least 18 years old.
* Right to Work in the UK is required.
Benefits
* Nightshift premium: an additional £2.45 per hour between midnight and 5am where applicable.
* Discount card: 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury's and on pay days at Argos.
* Free food and hot drinks provided for colleagues in all stores.
* Generous holiday entitlement, plus maternity and paternity leave.
* Pension: employer contributions matched between 4% and 7.5%.
* Sainsbury's share schemes: discounted purchase of company shares.
* Shopping discounts on gym memberships, restaurants, holidays, and more.
* Wellbeing support, including free access to the Employee Assistance Programme.
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