Role overview:
Being part of the store’s Junior Management team, you will provide managerial support to maintain and improve customer service levels throughout your section. You will assist in supervising staff and uphold shop floor standards. Additionally, you will handle managerial processes as directed by Store Management.
Responsibilities:
1. As a supervisor, you will:
o Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
o Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to promote the full product range, and analyzing reports for effective product placement.
o Maintain high visual merchandising standards using engaging techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
o Train and develop staff through assisting with new employee induction, encouraging personal progression, and overseeing relevant training assessments.
2. Role objectives and KPIs:
o Contribute to achieving or exceeding the store's monthly sales target.
o Drive additional KPIs including Units, Conversion, ATV, UPT.
o Achieve upselling or cross-selling targets.
o Maintain a high Net Promoter Score.
o Ensure stock accuracy during store audits.
o Ensure all new colleagues complete mandatory training.
3. Skills and Experience:
o Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
o Passionate about retail with a good understanding of current trends and competitors.
o Experience in coaching and mentoring individuals.
o Strong communication skills.
o Attention to detail and ability to maintain high standards on the shop floor.
o Promote JD Group values to stakeholders.
4. Benefits:
o Monthly discretionary bonus schemes.
o Company discount of 25% on many products in-store and online across brands like JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
o Exclusive deals and discounts via TELUS Health platform.
o Access to counselling, health, and well-being services.
o Health cash plans.
o Internal development courses and professional growth opportunities.
o Apprenticeships and nationally recognized qualifications (England only).
o Discounted gym memberships at JD Gyms.
o Supportive colleague networks and community initiatives.
o Volunteer opportunities through JD Foundation.
o Employer engagement forums for positive change.
o Incremental holiday allowance.
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