Trainee Claims Handler
An exciting opportunity has come up to join our vibrant offices in Gloucester as a Trainee Claims Handler. Are you customer friendly and looking to start your career within the Insurance sector? Look no further this role could be just for you.
The role attracts a salary of up to £24,000 per annum depending on experience.
What you’ll be doing:
This role is very customer focussed, requiring you to provide an excellent claims service to our customers and overall claims support to the team in Gloucester.
To achieve your key performance indicators including service targets.
To ensure that clients are fully informed of the process of their claims
To place handle claims within your authority limits referring unusual cases to an experienced colleague or head office.
Clients queries and correspondence.
The effective management of your diary.
To adhere to agreed policies and procedures as detailed in the claims procedures and in the compliance handbook.
To use all core PIB systems and any specific claims monitoring ensuring they are regularly updated for effective Management information and Reporting.
To attend company and/or claims meetings and events as required, including prescribed training. Also to achieve the minimum requirements for CPD through training provided in house or by identifying development areas during your performance and development review meetings.
To undertake any other reasonable duties as requested by management.
What we’re looking for:
A flexible, adaptable, and pro-active approach to tasks with the ability to learn quickly.
Strong skills in accurately recording and organising basic information.
Attention to detail and the ability to capture essential data efficiently are essential for this role.
Ability to maintain and manging your own caseload.
Excellent telephone manner.
Excellent customer service skills, including the ability to communicate clearly and professionally with clients.
Negotiation and complaint resolution
Experience in the financial services/insurance sector (Desirable but no essential)
Experience in working in insurance claims (Desirable but no essential)
What You’ll Get:
Competitive salary and benefits package
Flexible working and holiday options
Pension, enhanced parental leave, and life insurance
Discounts on technology, travel, and leisure
Learning and development opportunities
Volunteering and charity support days
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to us.
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