L&D Manager
Location: Manchester City Centre
Hours: Flexible
We are looking for a confident and highly motivated L&D Manager to join OrderYOYO. We are growing rapidly across all of our markets in Europe and have ambitious plans over the next few years.
What we do at OrderYOYO
Helping takeaway restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are ensuring that small to medium-sized restaurants and small chains are not subjected to lofty commissions and giving the restaurant the ownership of their success.
Here’s a taste of what you’ll be doing:
The L&D Manager will support the wider People Team in leading all Learning and Development initiatives, to help drive OrderYOYO’s success and growth. The L&D Manager will operate as a global unit, driving training and development throughout all stages of the employee lifecycle, in all markets and business areas; with a heavy focus on sales functions.
Key Metrics for the L&D Manager:
* New Starter Performance
* Sales Performance Increase
* Training Team Performance
The Job
This is a player-manager role, where you will manage a team of 2 – 4 Sales Trainers across UK and Germany, responsible for lifting sales performance; whilst personally driving all other training and development initiatives.
A key focus of the role will be delivering induction training to new employees and driving new starter performance during their first few months, so a keen interest and understanding of sales process and motivating different team members is important
* Manage and deliver employee inductions and drive new starter performance
* Manage ongoing training initiatives – Development and Delivery
* Facilitate and support with running annual Leadership Programmes
* Support with Leadership Development, training and succession planning
* Implement and manage online training tools
* Identify and action blind spots, monitoring key inputs and outputs of team members
* Coach and develop team strengths and improve any weaknesses
* Conduct 1-1s and side by side training with team
* Develop new initiatives and solutions
General
* Assist with general People responsibilities, including developing processes, new initiatives and driving performance
* Weekly and Monthly reporting on Key L&D metrics for own and team performance
* Collaborate with key stakeholders across different teams and functions to drive results
* Support colleagues and promote a positive work environment & team spirit.
What We Offer:
* Up to £50,000 + £12,000 Per Annum (OTE)
* Quarterly Conferences and training days
* Employee Awards
* Holiday buying Scheme
* Wellness Wednesday’s
* Monthly Friday Socials and regular ad-hoc socials
* Personal development plans and Genuine career development opportunities
What We Are Looking For In You :
* Experience within L&D Management role and developing training material and processes
* Strong understanding of sales process and training sales employees
* Experience in guiding mangers on employee development and training needs
* Excellent MS Excel skills, highly analytical with the ability to analyse data
* Passion - Adaptable with a can-do attitude - positive, proactive, and energised by working in a fast-paced environment characterised by constant change.
* Action - Leads by example/Initiating ACTION
* Compassion - Able to empathize and provide support wherever needed.
* One Team - Advanced communication skills (written and verbal) – Ability to build rapport with your team, maintain calm during pressurized situations, and share information in a clear and logical manner.
* Organised with a high attention to detail
Who we are at OrderYOYO
Company culture is at the forefront of our minds creating an enjoyable, safe working environment where employee personal expression is supported. We are one team here at OrderYOYO and strive to help others succeed. Personal development and training plans are a key part of your journey within OrderYOYO, helping you be the best you can be by providing consistent and ongoing training for all aspects of the business. Our values (Passion, Action, Compassion, One team) are what makes us who we are and will be embedded in your day-to-day no matter what area of the business you work in.