Who you are
* We have an exciting new opportunity within our commercial BaaS solutions team to join a huge growth area of the business
* You will bring extensive knowledge of International Payments and Card Issuing/processing, having been involved in and developed a wide experience of best practices, systems, and tools
* As the BaaS business matures you are someone who can spot new opportunities, efficiency gains and work to implement new processes across different functions of the business
* Great at analysing data and making sense of reports, turning complex information into clear, actionable insights
* Passionate about cards and payments, both domestic and international, including the intricacies of card processing and issuing
* Familiar with IBANs, BICs, and international payment systems, ensuring smooth and efficient global transactions
* Understands payment architecture and routing principles to optimise transaction efficiency and maintain security
* Can create pricing models that are fair and beneficial for both parties, while also protecting long- term revenue
* Self-motivated and proactive, able to initiate activities and lead teams to achieve success both internally and externally
* Excellent communicator, confident and engaging in social settings, able to clearly articulate strategies and plans
* Skilled in planning and running meetings, including setting structured agendas and tracking activities using tools like Hubspot. Slack and Notion
* Experienced in sales proposals and presentations, capable of delivering compelling and persuasive pitches to clients
* Good at managing relationships with both internal and external stakeholders, fostering strong and collaborative partnerships
* Pragmatic at being able to combine control, process and governance, with agility, ingenuity and a fast-paced environment
What the job involves
* We are looking for an outgoing Associate Account Manager to foster strong relationships with our clients and internal stakeholders
* The Associate Account Manager's responsibilities also include providing clients with knowledgeable advice, guiding their choices, promptly resolving escalations, and ensuring client satisfaction
* You will be managing their customer lifecycle from early in their Implementation project, through the first 12 months of the customer relationship and far beyond
* To be successful as an Associate Account Manager you should be able to build positive, long-term relationships and support clients in the decision-making process by identifying solutions that most closely meet their needs
* Due to this being a growth area of the business, being able to define better ways of working, spotting efficiency gains and introducing best practice principles is key to the role
* You will have and can take responsibility for setting strategic direction of your client accounts and most importantly executing on that path by gaining buy-in from internal stakeholders and clients alike
* Manage a portfolio of accounts to identify and grow all business opportunities through cross- selling our products to achieve revenue targets on a monthly and annual basis
* Execute strategic business plans to drive performance, monitor activity and performance through account development plans that you will own; achieving long term client commitment to Equals
* Money by understanding their business
* Create a personal plan on a page for your portfolio to include key projects, clients to prioritise and sales activity to exceed sales targets
* Lead Monthly Key Account Reviews which focus on both current and future business opportunities and aligning with the client on these
* Forecast accurately to individual account level on the Equals CRM system
* Report and review success as part of monthly reporting to management - be able to define rootcauses for account performance and how you have affected the success
* Establish strong relationships at all levels within your client's business and with internal stakeholders at all levels to ensure opportunities are leveraged and targets achieved
* Work closely with the Senior Relationship Manager (and Equals Group Relationship Director) from a strategic and practical level to deliver success
* Commercial Monitoring of pricing data / FX rates through effective use of management information systems/dashboards to optimise portfolio performance, proactively flag and manage any pricing anomalies and protect revenue
* Use public source data (Report and Accounts, Companies House etc) to understand the client, their industry trends - enabling more meaningful engagement and cross sell activity during meetings
* Developing and maintaining a strong understanding of competitors and market trends. Use this knowledge to identify business opportunities and incorporate into your business plan / personal plan on a page
Benefits
* Contributory pension
* Life assurance
* Health insurance through BUPA
* Our Employee Assistance Programme offers a 24/7 confidential advice line for health, bereavement and other areas of support
* 25 days holiday per year + your birthday off
* We are members of the cycle to work scheme
* We offer Season Ticket Loans
* Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
* Interbank currency rates on travel money and international transfers
* Opportunities for progression, development and learning new skills