Bank of Scotland - Customer Support - Thurso
28 hours a week, including Saturdays, in a part‑time capacity.
Salary: £20,000 per annum, increasing to £20,600 after 6 months. Highest skill level can earn up to £30,750.
About this opportunity
You’ll begin your journey in one of our branches, providing face‑to‑face support to customers. Over time, you may transition into other roles such as remote phone or digital support.
Career development
Our Skill Progression Framework allows you to develop new skills, take on more complex tasks, and earn valuable accreditations. After gaining a solid foundation you may explore other areas within the Group.
What you’ll need
* People‑first attitude, honest and genuine, caring about helping people with their finances (no prior financial services experience required)
* Ability to quickly build relationships to deliver a fantastic experience
* Empathy and integrity, resolving queries and giving customers confidence in the service
* Commitment to deliver on promises and going above and beyond for customers
* Team‑player, collaborating closely with colleagues to ensure customers’ needs are met
* If located at a hybrid location, ability to meet home‑working criteria (quiet, private room, stable internet)
About working for us
We are committed to inclusion and diversity, offering reasonable adjustments to recruitment processes.
Benefits
* Generous pension contribution up to 15%
* Annual performance‑related bonus
* Private medical benefit with BUPA
* Well‑being initiatives and generous parental leave policies
* 22 days holiday (increases over time), plus bank holidays
* Annual salary review on 1 April
Seniority level
Entry level
Employment type
Part‑time
Job function
Customer Service
Industries
Banking
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