We are currently recruiting on behalf of a large, well-established Housing Association in Birmingham for an experienced Senior Income Officer to join their team on a 6-month contract.
This is a fantastic opportunity for a motivated and confident income management professional to step into a leadership role, overseeing a team of Income Officers and ensuring the effective delivery of income collection services across a designated patch.
Key responsibilities of a Senior Income Officer.
* Lead, manage, and support a team of Income Officers, driving performance and service delivery
* Oversee rental income collection and arrears management across the Birmingham patch
* Monitor team KPIs and implement strategies to maximise income recovery
* Provide guidance on complex arrears cases, including legal escalation where required
* Conduct patch visits to tenants, offering support and resolving tenancy-related income issues
* Ensure compliance with policies, procedures, and relevant housing legislation
* Work collaboratively with internal departments and external agencies
Requirements for this Senior Income Officer role:
* Proven experience in income management within a housing environment
* Previous line management or supervisory experience
* Strong knowledge of rent arrears recovery processes and housing legislation
* Excellent communication and leadership skills
* Ability to manage a varied workload and meet targets in a fast-paced environment
* Full UK driving licence and access to a vehicle (essential for patch visits)
What’s on offer:
* Opportunity to work with a respected Housing Association
* Central Birmingham office location
* Immediate start available
* Competitive hourly rate
If this Senior Income Officer role is for you, please apply or contact katie.cox@niyaapeople.co.uk
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