Job Description We are excited to announce an opportunity for a Customer Service Coordinator to join an expanding and well-established company located on the outskirts of Cardiff. This permanent, full-time position offers a vibrant work environment and numerous benefits designed to enhance your professional journey. Key Benefits: Full-time on-site role with early finish Fridays On-site parking for your convenience 26 days of holiday plus statutory holidays Modern office environment with a supportive team Share scheme and additional enticing benefits Role Overview: As a highly organised Customer Service Coordinator, you will be integral to our team, ensuring excellent service delivery during the post-contract and handover processes. Your strong customer service background, coupled with exceptional communication and relationship-building skills, will be vital in this role. Responsibilities: Manage and deliver administrative processes related to post-contract services for customers. Provide comprehensive coordination services through regular telephone interactions with customers. Maintain meticulous attention to detail and demonstrate excellent time management skills. Collaborate closely with the Customer Service Manager to enhance service efficiency. We are looking for someone who possesses: A strong background in customer service. Superb communication and interpersonal skills. The ability to build lasting relationships with clients. A keen eye for detail and strong organisational abilities. If you are passionate about delivering outstanding customer service and thrive in a collaborative working environment, we encourage you to apply as soon as possible! Speak to Kerry Lewis in our Cardiff office for further information. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.