IT Support Technician (1st line)
Location: Christchurch
Pay rate: £12.21 per hour
Hours: 9am – 5pm, Monday – Friday
Assignment - temp to perm
We’re looking for an enthusiastic IT Support Technician to join our client and provide hands-on technical support across the warehouse and office environments. You’ll help configure and maintain user hardware, resolve day-to-day IT issues, and ensure smooth operations across Windows, macOS, and basic networking systems.
This is an excellent opportunity for someone early in their IT career who enjoys problem-solving, communicating with different kinds of users, and learning new technologies.
Duties -
Provide first-line support for Windows and macOS systems across warehouse bays and office laptops
Configure and set up new hardware (experience with building PCs a plus)
Assist with hardware management through Microsoft Intune and Entra (training can be provided)
Support basic networking tasks, including printer setup (IP assignment, DHCP configuration, etc.)
Log, track, and resolve support requests using Jira or similar ticketing systems
Document troubleshooting steps, solutions, and processes clearly and consistently
Communicate technical solutions to both technical and non-technical users in a clear, approachable way
Collaborate with the IT team to improve processes and support best practices
Skills & Experience
Basic knowledge of Windows and macOS operating systems
Hands-on experience with computer hardware (building or configuring PCs)
Strong problem-solving skills with a methodical, step-by-step approach
Ability to clearly document and explain troubleshooting steps
Excellent communication skills with both technical and non-technical audiences
Familiarity with Microsoft Intune and Entra for device management
Understanding of basic networking (IP addressing, DHCP, printer setup)
Experience using Jira or another ticketing system
Proactive and eager to learn
Patient and approachable when working with others
Detail-oriented with good organisational skills
Enjoys solving problems and seeing tasks through to completion
To apply, or for more information please contact Shannon on (phone number removed) / (url removed)