B2B debt collection Fast paced environment, opportunity to develop. * Contact customers to resolve general debt issues and take regular payments. * Responsible for the collection performance set against key business metrics and expectations. * Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses. * Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash. * Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA. * Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms. * Identify collectable debt. * Support debt escalations and further action to recover outstanding cash where appropriate. * Utilise Customer Remit to identify correct allocation. * Use Open Transactions to identify unallocated and partially allocated transactions. * Raise Refund Request Tickets. * Identify and raise query tickets to maintain true and collectable accounts. * Reconciliation of a range of single and multi-site customers. Essential key skill requirements: * Experience within a Business to Business (B2B) collections environment. * The ability to work in a fast paced, changing environment. * Excellent verbal and written communication skills, in addition to strong customer service skills. * IT Literate. * Organisational skills with the ability to prioritise workloads. Desirable key skill requirements: * Chartered Institute of Credit Management (CICM) Membership or equivalent. * Knowledge of Junifer. * Large scale I&C customer facing experience Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.