Customer Success Manager
Remote: (UK-based) - Occasional travel to Ashford, Kent
Full-time: Permanent 37.5 hours per week
Salary: Up to £50,000 per annum
About us
CLEO Systems is a wholly owned subsidiary of IC24, a leading not-for-profit social enterprise delivering innovative, patient-focused primary care services across the UK. Our mission Clinical Excellence Online (CLEO) is centred on using technology to improve access to healthcare, reduce pressure on services, and put patients first. Supporting over 6 million patients, we work closely with the NHS to deliver impactful solutions across urgent care, primary care, community services, and more. We’re now looking for a Customer Success Manager to join us at a pivotal time of growth.
The Role
This is a dynamic and rewarding role combining customer success, account management, and commercial growth. You’ll take ownership of key customer relationships, ensuring they achieve maximum value from our solutions while identifying opportunities to expand and strengthen partnerships — always keeping patient outcomes at the centre of your work.
Key Responsibilities
* Build and maintain strong, long-term relationships with customers and partners
* Identify and drive upsell and cross-sell opportunities to support customer growth
* Use HubSpot CRM to manage pipeline, track engagement, and maintain accurate data
* Lead customer meetings, account reviews, and presentations
* Collaborate with Sales, Marketing, and Product teams to deliver tailored solutions
* Develop proposals, business cases, and commercial opportunities
* Gather and analyse customer feedback and market intelligence
* Monitor customer satisfaction and act on insights to improve outcomes
About You
We’re looking for someone who combines strong relationship-building skills with commercial awareness and a proactive mindset. You’ll ideally bring:
* Experience in customer success, account management, or software sales
* Experience within healthcare or a regulated environment (highly desirable)
* Minimum 5 years’ experience in a similar or relevant role
* Strong stakeholder management and communication skills
* A proactive, entrepreneurial approach to identifying opportunities
* Experience using a CRM system (HubSpot preferred)
* Confidence presenting to customers and influencing decision-making
What’s in it for You?
* Salary up to £50,000 per annum
* Flexible hybrid working
* NEST pension scheme
* Benenden Health membership (GP & specialist access)
* 24/7 confidential counselling support
* Employee rewards and discount platform
* Learning and development opportunities
* 1 paid volunteering day each year
Additional Information
* Right to work in the UK
* Basic DBS check
* Two satisfactory references
At CLEO Systems, we believe in brave ideas and brave people. We’re committed to building an inclusive workplace and encourage applications from under-represented groups. If you require any adjustments or accessible recruitment materials, we’re here to help.
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