We have vacancies within our Health Records Access Team. This is a very busy team that provides a vital service to the Trust processing requests for patient information, for example Subject Access Requests, police requests, court orders, continuing care requests etc. Although full training will be provided, you will require an understanding of information governance and data protection principles.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
You must possess excellent communication skills. Previous Health Records experience would be advantageous. It is essential that you are a well‑organised, self‑motivated individual and be able to adapt to the needs of the service. You must be able to work well as part of a team and on your own initiative.
Duties include:
* Record and receipt all requests from external agencies
* Locate all medical records, contacting various disciplines and departments as necessary
* Ensure verification of any identification is undertaken prior to disclosing information
* Forward copies of medical records to correct destination securely
* Supply copy records as per GDPR and Access to Health Guidelines
* Communication with both internal and external agencies i.e. Solicitors, Police, Coroners, other health care providers and general public
* A good working knowledge of Microsoft Office packages including Outlook.
* Supporting the Health Records Library with the pulling, processing of patient records for planned and unplanned clinical activity.
* Scanning of patient information, quality checking and uploading into our electronic document management system
* Supporting with prefile
* Supporting with all other general Health Records Department duties.
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state‑of‑the‑art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Health Records Library operates 24/7, 365 days per year. You will have the benefit of working as part of a large, supportive team but are also expected to show initiative, work independently and demonstrate consistently high standards. Being flexible in approach and having an awareness of the need for confidentiality and integrity is vital in this role. You will be able to work in a calm organised way with the ability to multi‑task. You must be confident, friendly and able to work in a very busy environment against extremely tight deadlines.
This advert closes on Sunday 30 Nov 2025.
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