IT Support TechnicianLocation: Ringwood, Hampshire, + Hybrid Home WorkingSalary: £25,077 + Profit Share + BenefitsHours: 37.5 hours per week full timeThe RoleYou will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client’s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.Skills & ExperienceTo succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service.This role is subject to a clear standard DBS check being received.The Package:Ongoing training and supportRole-specific training is available through Microsoft LearnCompany Profit Share (first £3,600 is tax free)22 days annual leave plus bank holidays, increasing with length of serviceBirthday as additional paid leaveAdditional paid leave (dependent on company performance)Company sick pay policyPension SchemePrivate Medical Insurance including dentalFree ParkingHybrid WorkingProgression opportunitiesFresh fruit, the occasional pizza and a posh coffee machine!Our ClientOur client is specialist provider of IT Infrastructure and Support Services for over 25 years. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.