Helpdesk Adminstrator St. Albans Up to £29,000pa Here at Every Step Recruitment, Office Support, we are delighted to be supporting a growing company based in St Albans seeking a proactive and detail-oriented FM Help Desk Administrator to join their Facilities Management team. This is a fantastic opportunity for someone with strong administrative skills and a passion for delivering excellent customer service in a dynamic environment. Your day-to-day responsibilities will include: Act as the first point of contact for helpdesk calls and emails, assisting clients with queries and requests Build strong working relationships with Contract Managers and Field Operatives to ensure seamless service delivery Schedule and coordinate client callouts and planned preventative maintenance (PPM) visits Manage engineer schedules and ensure timely completion and logging of PPMs Approve weekly engineer timesheets and specialist service invoices Maintain accurate and up-to-date contract files Issue maintenance invoices to clients on a monthly/quarterly basis Update client databases and internal systems Support compliance efforts by ensuring all documentation is filed correctly and meets statutory requirements Self-audit contract files and databases to ensure ongoing compliance Skills and attributes: Previous experience within a Helpdesk/Scheduler position Excellent communication skills - both verbal and written Highly organised and excellent attention to detail Strong customer service skills Confident user of MS Word, Excel, Outlook If you believe you have the skills and attributes to successfully undertake this Helpdesk Administrator role, then we would certainly welcome your application!