Branch Administrator Job - Dartford - Apply now to join Stannah
Are you a passionate Administrator ready for your next role? The Dartford Service Branch has a fantastic opportunity for an individual with a passion for customer service to join their team.
Working hours: Monday to Thursday 09:00 to 17:15 and Friday 09:00 to 16:45.
As a Branch Administrator, you'll play a pivotal role in providing outstanding administrative support with a strong focus on customer service, ensuring our customers receive the highest level of care and attention.
On a day-to-day basis, you will liaise with customers, engineers, and internal departments by phone and email, taking ownership of queries through to resolution.
Ideal candidate: Previous experience working within a busy office environment, scheduling work, and customer service experience are essential. Excellent IT skills, especially in Excel, are required. The ability to remain composed, communicate effectively in high-pressure situations, plan and prioritize workloads, and interpret and report accurate data is crucial.
Responsibilities:
1. Respond to enquiries by phone and email from customers and engineers, finding appropriate resolutions.
2. Schedule work for field engineers.
3. Process invoices and resolve queries.
4. Input, update, and maintain records within our electronic database.
5. Perform general administration tasks such as filing, photocopying, scanning, and dealing with couriers and post.
Qualifications:
* Previous experience in a fast-paced office environment.
* A good level of education, including GCSEs in English and Maths or equivalent.
* NVQ in Administration or equivalent is desirable.
If you have experience as a Branch Administrator, Customer Service Advisor, or similar and are seeking a role in Dartford, please click the "apply now" button or contact us for more information.
Company Information:
Stannah is a family-owned manufacturing and engineering company that has been in operation since 1867. We manufacture products that enhance access and independence, including stairlifts, lifts, escalators, and homelifts, along with maintenance and repair services. We are committed to diversity and inclusion and are an equal opportunities employer.
Benefits Include:
* Competitive salary, paid monthly.
* Profit Share Bonus Scheme, paid quarterly based on group profits.
* 25 days holiday plus bank holidays, with an option to buy extra days.
* Pension scheme with matched contributions or salary sacrifice.
* SimplyHealth Cash Plan for health costs.
* Life Assurance, Long Service awards, Discount Rewards Scheme, Employee Assistance Programme, Company Sick Pay, enhanced maternity and paternity provisions, free parking, and more.
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