Overview
Instron High Wycombe, England, United Kingdom
Service Sales Representative role at Instron
This role will be office and field based (up to 60% travel is a requirement).
Working with the local Service Business Manager and Customer Experience Specialist you will nurture our existing accounts ensuring we maximize our wallet share. Using your business development skills identify future growth opportunities that will deliver sustainable growth.
Responsibilities
* Working collaboratively with our Customer Experience Specialist
* Acquire a thorough understanding of our key accounts, their needs and their requirements and why we offer the best solution
* Develop and grow trusting relationships with our portfolio of key accounts
* Coordinate periodic key account review meetings
* Act as the Key Account manager or lead for identified large accounts and contract renewals
* Nurture relationships with our existing contract accounts and up-sell services where appropriate
* Ensure proposals and services are delivered to high standards of customer acceptance, timelines and accuracy
* Grow our service business revenue and market share by acquiring new business through penetrating competitor accounts and recovering customers from the past
* Negotiate solutions for complex breakdown services, securing the contract and managing the relationship through the book and bill process
* Work closely with the UK product Sales team and global Business Teams to grow our business through joint local sales and service strategies
* Ensure our business management systems are used correctly, regularly updated and accurate to help manage the sales funnel
* Contribute to cost reductions, quality improvements and customer experience enhancements using process improvement and the ITW Tool box as required
* Perform any other related duties that may be required from time to time
Key Competencies
* Understand and sell technical service products
* Negotiate commercial contracts
* Manage key accounts
* Build relationships
* Prospect
* Communication: able to communicate fluently in English (written and verbal) to varying audiences; able to collate, analyze and communicate information in the customers' language
* Emotional intelligence and influencing skills
* Customer oriented: prioritizes responsiveness to customer needs and high customer satisfaction
* Prioritization: ability to balance tasks and stakeholder needs
* Organizational agility: well organized and able to navigate all levels of the organization
* Self-starter: proactive with the ability to work with minimal supervision
* Team player: works well as part of a team
* Embodies the organization9s values and behaviours
Qualifications & Experience
* Relevant experience in technical sales
* Full clean UK driving license
* Good financial understanding and business development experience
* A successful track record of selling profitable and sustainable service products
* Experience of managing and improving customers88219; interaction
* Sales strategy development and implementation
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