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Customer experience officer

Eastwood
Customer experience officer
Posted: 6h ago
Offer description

Introduction Cancer Council SA’s vision is for a cancer free future. To achieve this, we are committed to reducing the rate and impact of cancer for all South Australians through best practice prevention, research and support and this is a team effort. We have a proud history of working across every aspect of every cancer for more than 90 years, and this is your opportunity to become a part of that history and become a member of SA’s most trusted charity. Together, we can all play a part in reducing the impact of cancer. Description About the Team The Digital Unit enables Cancer Council SA to effectively engage with clients, donors and partners through reliable digital systems and data. We improve efficiency and resilience by streamlining processes, supporting staff with practical tools, and maintaining strong governance and security. About the Role Provide customer service and administrative support to facilitate the accurate processing and recognition of donor support for Cancer Council SA within established timeframes. Support the finance team with receipting and reconciliation tasks, assist the digital team in maintaining data integrity and quality within supporter systems, and contribute to outbound customer relationship development activities in collaboration with the fundraising team on an ad hoc basis. Skills And Experiences About You Experience in a customer service environment (front or back office) Accurate data entry skills with strong attention to detail Database administration experience (supporter, CRM or similar systems) Strong interpersonal and communication skills, including empathy when dealing with distressed or emotional customers Organisational skills with the ability to prioritise competing deadlines and workloads General office administration experience, including working knowledge of MS Outlook, Word and Excel About the Benefits Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars Health and Wellbeing program which includes EAP, online wellness program, flu vaccinations and financial wellbeing sessions A balanced organisational approach to working from home and office Learning and development opportunities to enhance your career How to Apply For more information, please contact Leanne Kelly, CRM Administrator on (08) 8291 4163 or lkelly@cancersa.org.au. Or you can view the position description here. Applications close 10.00pm, Friday 6 February 2026. Please note, applications will be reviewed as they are received, and the position may be filled prior to the closing date. Cancer Council SA values diversity and we are committed to creating an inclusive and safe workplace to volunteer and work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander peoples and other diverse groups. Cancer Council SA is also a proud foundation member of the Multicultural South Australia Ambassador Program and is committed to embedding the SA Multicultural Charter across our internal and external programs and services. As a part of our recruitment process candidates will be required to undertake a National Police Check and may be required to undertake a medical assessment and/or Department of Human Services clearance. While working at Cancer Council SA all our employees and volunteers must be non-smokers and not use e cigarettes at Cancer Council SA sites and are required to promote a healthy lifestyle and adopt a sun smart attitude. We are committed to making reasonable adjustments to provide a positive, barrier free recruitment process and a supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with the contact listed for this opportunity.

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