Introduction Cancer Council SA’s vision is for a cancer free future. To achieve this, we are committed to reducing the rate and impact of cancer for all South Australians through best practice prevention, research and support and this is a team effort. We have a proud history of working across every aspect of every cancer for more than 90 years, and this is your opportunity to become a part of that history and become a member of SA’s most trusted charity. Together, we can all play a part in reducing the impact of cancer. Description About the Team The Digital Unit enables Cancer Council SA to effectively engage with clients, donors and partners through reliable digital systems and data. We improve efficiency and resilience by streamlining processes, supporting staff with practical tools, and maintaining strong governance and security. About the Role Cancer Council SA is seeking a detail-oriented and service-driven professional to contribute to the Customer Experience Team’s delivery of high-quality service and support. This role is responsible for the accurate processing and recognition of donor contributions across appeals, events and campaigns, ensuring supporter data is managed with a high degree of attention to detail, receipts are issued within established timeframes, and enquiries are handled with professionalism and empathy. Collaborating with the Finance team on auditing activities, partnering with the Digital team to maintain data quality and integrity within supporter systems, and working with the Fundraising team to support events and campaigns are central to providing exceptional frontline customer support. Skills And Experiences About You You offer experience in supporter and customer services, complemented by strong organisational skills and the ability to manage structured processes with accuracy and consistency. Your experience includes: Demonstrated experience processing donations and receipting with a high degree of accuracy Strong working knowledge of CRM or supporter database systems and a commitment to maintaining data integrity Experience managing donor and event enquiries via phone and email, with the ability to respond with empathy and care to individuals in vulnerable or sensitive circumstances The ability to prioritise competing deadlines in a fast-paced environment Strong organisational and administrative skills, with proficiency in Microsoft Office (particularly Outlook and Excel) A proactive, team-oriented approach with the ability to collaborate effectively across multiple functions within the organisation Experience within a not-for-profit, fundraising, membership or supporter-based organisation will be highly regarded. About the Benefits Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars Health and Wellbeing program which includes EAP, online wellness program, flu vaccinations and financial wellbeing sessions Learning and development opportunities to enhance your career How to Apply For more information, please contact Leanne Kelly, CRM Administrator on (08) 8291 4163 or lkelly@cancersa.org.au. Or you can view the position description here. Applications close 10.00pm, Sunday 15 March 2026 Please note: Applications will be reviewed as they are received and the position may be filled prior to the closing date. Cancer Council SA values diversity and we are committed to creating an inclusive and safe workplace to volunteer and work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander peoples and other diverse groups. Cancer Council SA is also a proud foundation member of the Multicultural South Australia Ambassador Program and is committed to embedding the SA Multicultural Charter across our internal and external programs and services. As a part of our recruitment process candidates will be required to undertake a National Police Check and may be required to undertake a medical assessment and/or Department of Human Services clearance. While working at Cancer Council SA all our employees and volunteers must be non-smokers and not use e cigarettes at Cancer Council SA sites and are required to promote a healthy lifestyle and adopt a sun smart attitude. We are committed to making reasonable adjustments to provide a positive, barrier free recruitment process and a supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with the contact listed for this opportunity.