The Role:
Under the guidance of the Enquiry and Applicant Support Manager for Enquiries and Admissions Service you will:
* Support the delivery of a comprehensive, customer-focused, integrated, cost-effective, and progressive enquiries and conversion service.
* Assist the Enquiry and Applicant Support Manager, Senior Officer, and Officers in maintaining relationships with faculties involved in international recruitment.
* Contribute as part of a dedicated frontline team focused on high-level customer service.
* Enhance the applicant and student journey by increasing conversion from enquiry to application, offer, and enrolment.
* Ensure accurate and timely information is provided to pre- and post-application enquirers across multiple platforms/channels.
Key Accountabilities
* Manage and respond to enquiries via SITS, email, CRM systems, and telephone.
* Support the maintenance of the ELCAS (Enhanced Learning Credits Scheme) process for armed forces members.
* Collaboratively manage individual workload to meet team and university objectives.
* Facilitate conversion from enquiry to application, and from application to enrolment.
* Influence conversion activities such as events, webinars, panels, and direct applicant engagement.
* Act as a university ambassador, offering support and guidance to enquirers and applicants.
* Promote a culture of excellence in customer service and contribute to service improvement projects.
* Build relationships with stakeholders to streamline conversion services and avoid duplication.
* Align efforts with the University’s strategic plan to enhance conversion in a competitive environment.
* Record and compile enquiry and conversion data for reporting to the University Executive Group.
* Follow established processes to meet targets and service standards.
* Make task-related decisions within designated responsibilities.
* Adapt to changing service needs by prioritizing designated activities.
* Collaborate with team members to achieve shared goals and project outcomes.
This is a full-time position working 37 hours per week (both full-time and part-time applications will be considered) on a fixed-term basis until31 December 2026 to cover a secondment.
About the role
For this role, you will need to be on site 4 days a week. Although we can accommodate working from home for this role, flexibility to be on-site will be expected due to business needs.
For an informal discussion to find out more about the role then please contact Gemma Worth: by email at
Application Process
Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, and experience elements of the job description in your supporting statement.
Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.
Anticipated Interview Date: Thursday 27 November 2025
Our Offer
A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.
When joining us, you will receive:
* Generous annual leave: 25* Days Annual Leave (pro rata if part-time) plus Bank Holidays* & Closure Days*
* Generous pension scheme
* Cycle to Work & Electric Car Scheme
* Employee Assistance Programme
* Development opportunities
* Enhanced family leave
* Flexible working
* Retailer discounts
* On-site nursery
*Pro rata if part-time/fixed term contract
A summary of our comprehensive benefits can be viewed .
Additional Information
The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our .