My leading FinTech client are looking for someone to take responsibility for dealing with high level/FOS complaints and managing them end to end, maintaining their internal FOS and ADR logs, collating reporting for management and Partners and supporting with additional tasks and duties as required.
The following skills/experience is essential:
* Strong background in handling FOS complaints and working with the Financial Ombudsman.
* The ability to explain complex processes in a simple and logical way.
* Excellent communication skills.
Rate: Up to £500/day
Outside IR35
Duration: 4 months +
Part time (2 days per week)
If you are interested in this Senior Complaints Handler position and meet the above requirements please apply immediately.