Job responsibilities Professional Duties You will answer all incoming calls promptly, within a set maximum target time and connect the caller with the correct recipient or department required. You will fully understand and be able to utilise all extensions and switchboard features in the efficient handling of calls and callers. As a switchboard operator you will contact via the bleep system members of staff who possess receivers and radio pagers. You will ensure that the appropriate members of staff and authorities are contacted in the case of fire, security & critical alarms, major incidents, and inclusive of remote site support. Take appropriate action to alert emergency teams and personnel for cardiac arrest and medical emergencies such as Head/Full/ED Only Traumas, Red CVA/Stroke. To operate VDU consoles, incorporating and extensive internal and external directory in order to manage calls. To operate other computer programmes, bleep consoles [LCUs] and be able to generate basic reports from bleep management systems out of hours. Monitor and maintain emergency mobile phones are kept at optimum power levels. To ensure that on-call departmental rota changes are updated and implemented and to provide varied support to on-call personnel, ensuring that the appropriate members of staff are called for out of hours duties. To operate patients records software when locating patients out of hours. To liaise with General Practitioners, in relation to patient admissions. To arrange and maintain records for audit purposes for all taxi journeys for patients, samples, and on-call staff, etc. To attend Trust mandatory and any other specific training courses as identified and deemed appropriate for the services. To undertake as required any other duties as requested by the Telecommunications Manager. Facilitate improved communication between departments and service users. To highlight potential problems which may impinge on the effective and efficient running of the service. i.e., systems fault reporting to I.T Helpdesk. Responsible for communicating professionally and effectively to service users. Communications and Relationships Successful Candidate(s) must be able to communicate well both verbally and show ability to use various communications systems within the Switchboard Department The switchboard operator is the integral link for the initial communication to staff (normally off site) for the Trust Major Incident Procedures. Essentially the switchboard operator works on their own (without supervision) 75% of the week. The onus is therefore on them to respond swiftly to all situations, often emergency (i.e. major incidents, crash calls or contact a specific medical specialist). Other aspects of communication involve, operation of the radio paging equipment, fire/bomb threat calls, arranging emergency journeys out of hours. To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: careers.northerncarealliance.nhs.uk