Job Description Royal Voluntary Service has an opportunity available for a Retail and Cafe Manager to join our team at RVS Cafe, Clatterbridge Hospital, Clatterbridge Road, CH63 4JY. You will join us on a part -time, permanent basis, and in return, you will receive a salary of £13.28 per hour (FTE £24,187 per annum) About the Retail and Cafe Manager role: Royal Voluntary Service collaborates with NHS Trusts and Health Boards to provide retail solutions that contribute to a healthier future. Since 1938, we have been delivering industry-leading retail and catering services across Britain through a broad portfolio of cafés, shops, and trolley services in hospitals and other locations. Our outlets range from small units serving hot drinks and snacks to larger convenience shops selling a wide selection of goods to meet customer needs, and cafés offering a range of hot and cold food and beverages served throughout the day. We are committed to ensuring the success of our cafés and units so we can maximise profit generation and reinvest in our charitable work in the NHS and communities across Great Britain. In this role, you will be responsible for delivering operational excellence in volunteer-led trolley services within NHS hospitals in South Wales, initially managing four services with plans to expand to approximately ten. Your duties will include meeting and striving to exceed key performance targets, managing the Profit & Loss budget by monitoring performance and adjusting costs in line with turnover, and maintaining exceptional standards in your retail outlets through friendly, efficient customer service. You will ensure compliance with statutory standards, policies, and procedures such as Health & Safety, Food Hygiene, Data Protection, and Financial Controls. Location: RVS Cafe, Clatterbridge Hospital, Clatterbridge Road, CH63 4JY. Hours: 25 hours per week, Monday to Friday - 5 hours a shift. This is subject to agreement if you are successful in your application. What you'll bring as our Retail and Cafe Manager. You will bring excellent customer service skills, ensuring a positive and welcoming experience for all customers. Your strong communication abilities will facilitate clear and effective interactions with both customers and team members. With exceptional organisational skills, you will efficiently manage tasks and resources to meet operational needs. Your proficiency in industry-standard IT systems, including Microsoft Office and email, will support administrative functions. Proven leadership and people management skills will enable you to motivate and guide your team effectively. Job Requirements Leading and Supervising : Provide clear direction, motivate and empower team members, recruit high-calibre staff, offer development opportunities, and set appropriate standards of behaviour. Working with People : Show respect for the views and contributions of team members, demonstrate empathy, listen, support, and care for others, consult and share information, build team spirit, and reconcile conflicts. Adhering to Principles and Values : Uphold ethics and values, demonstrate integrity, promote and defend equal opportunities, build diverse teams, and encourage responsibility towards the community and the environment. Relating and Networking : Easily establish good relationships with customers and staff, relate well to people at all levels, build wide and effective networks of contacts, and use humour appropriately to bring warmth to relationships. Analysing : Analyse numerical data and other sources of information to identify patterns and relationships, probe for further understanding, make rational judgments, and understand how issues fit into larger systems. Planning and Organising : Set clearly defined objectives, plan activities and projects well in advance, identify and organise resources needed, manage time effectively, and monitor performance against deadlines and milestones. Job Responsibilities To deliver against the agreed Profit and Loss budget, monitoring performance regularly in order to flex costs in line with turnover performance To deliver against key performance targets and aim to exceed To deliver exceptional store standards in your retail outlet/s To deliver friendly, helpful and efficient customer service in your retail outlet/s To ensure that your retail outlet/s comply with associated statutory standards policies and procedures e.g. Health and Safety, Food Hygiene, Data Protection, Financial controls and other operating policies and procedures Engage and motivate your team (employees and volunteers) through effective and regular communication To provide coaching, mentoring and training to your team in order to ensure compliance with Royal Voluntary Service Policies and Procedures and the delivery of operational excellence Implement effective performance management processes to manage your team and improve performance Recruit and co-ordinate the provision of volunteers and employees to meet the operational requirements Utilise systems and management reports to monitor performance and identify areas for improvement across your retail outlet/s implementing the changes through your team Through monitoring, evaluating and gathering feedback identify opportunities to drive sales and improve efficiency within your retail outlet/s Job Benefits This is all the other great stuff you'll be getting: Salary of £24,187 per annum 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata) Ten weeks’ company sick pay following successful completion of probation A great pension scheme 2 x Salary Death in Service Benefit, subject to qualification Enhanced Family Leave schemes An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online A 24-hour doctor line, financial support with dental/optical and other therapies A free and confidential employee assistance programme with up to six face-to-face counselling sessions included Extensive online and on the job training to ensure you will succeed in your role Opportunities to discuss flexible working Opportunities to develop new skills and progress your career The chance to make a positive, lasting impact that changes lives, communities and society If you feel have the skills and experience to become our Retail and Cafe Manager please click ‘apply’ today, we’d love to hear from you! This is the latest you'll be able to apply, providing we do not close to applicants early: The closing date for this role is 17 November 2025. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot! At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website. Join Royal Voluntary Service and together we can change lives, change communities and change society. Other organisations may call this role Retail Manager, Café Manager, Store Manager, Retail Store Manager, Store Manager, Branch Manager or General Store Manager.