Practice & Leadership Support the Practice Manager in daily operations, ensuring staff achieve their responsibilities. Provide leadership and guidance to staff, ensuring adherence to policies and procedures. Oversee recruitment, induction, appraisal and staff development. Manage performance, disciplinary and grievance processes.
Promote equality, diversity and inclusion, and contribute to a safe and positive working environment. Governance & Compliance Implement systems to ensure compliance with CQC regulations. Lead safeguarding coordination for adults and children, supporting GPs and safeguarding leads. Lead all safeguarding administration, communication and audits Support clinical governance, QOF achievement, enhanced services and incident reporting.
Lead on health and safety, fire safety, risk assessments and statutory compliance (including Environmental Protection Act, Health & Safety at Work Act, etc.). Operations & Administration Manage clinical IT systems, ensuring data quality, information governance and IT security. Guide staff in coding, searches, audits, and updating clinical templates. Oversee referrals using ERS and liaise with external agencies.
Manage patient communications, website, and social media. Monitor DNAs, complaints, contracts and service delivery performance. Ensure confidentiality and effective management of patient records and data. Service Development & Continuous Improvement Support audits, research and service improvement initiatives.
Develop and embed policies, procedures and improvement projects. Promote collaborative working with the PCN, locality and external partners. Lead on practice marketing, patient engagement and participation group. Person Specification Essential: Experience as a deputy practice manager within general practice Experience working in general practice is essential Excellent communication (written, oral, presentation) Ability to prioritise, delegate and manage time effectively Strong IT and clinical system user skills Problem solving, analytical skills and policy implementation Polite, confident and flexible Excellent interpersonal skills Proactive, solution-focused, resilient and able to work under pressure Forward thinker with ability to deliver change and motivate teams Ability to motivate, train and develop staff Experience managing multidisciplinary teams Desirable Leadership/management qualification Performance management and staff development experience Health & safety experience Disclosure and Barring Service Check This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check for any previous convictions.
UK right to work documentation Applicants must have the right to work in the UK. Visa sponsorship is not available for this position.