Mobile it officer

Mobile IT Officer

Location: Knowsley, Merseyside Liverpool

Salary: £32,061-33,699 per year

Contract: Permanent, Full-time

Posted: 17 hours ago

About the Role

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. We are an accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating our commitment to fair employment and an inclusive workplace.

The IT Service forms part of the Resources Directorate and delivers technical support across a wide range of Council services. The Mobile IT Officer will provide on‑site support across Council locations, resolving issues that cannot be handled remotely and ensuring services remain operational. When not undertaking site visits, you will work with the on‑site IT Support Team, managing service desk tickets, resolving incidents and supporting day‑to‑day IT operations.

Key Responsibilities

• Provide on‑site technical support across multiple Council locations.
• Resolve hardware and software issues that cannot be handled remotely.
• Manage service desk tickets and resolve incidents in a timely manner.
• Support day‑to‑day IT operations and ensure staff have reliable systems.
• Travel to sites using a vehicle; hold a full UK driving licence.

Qualifications

• Experience in an IT support environment.
• Knowledge of PC and laptop hardware, Microsoft Windows systems, and basic networking.
• Strong problem‑solving skills and customer‑focused approach.
• Ability to manage workload effectively in a fast‑paced environment.
• Full UK driving licence and access to a vehicle.

Benefits and Opportunities

Work alongside a supportive team, gain experience across a wide range of technologies, and develop your IT skills within a forward‑thinking IT service.

Diversity and Inclusion

We welcome applications from residents and beyond, regardless of background, belief or identity. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities, as we acknowledge their underrepresentation in our workforce. Sponsorship is not available for this role.

Application Process

Applications will be reviewed during the week commencing 22 June 2026. Interviews are expected to be held during the week commencing 29 June 2026.