Job Description
About Servaada, a Wipro company:
Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role:
As a Continuous Improvement Manager, you’ll play a pivotal role in the future success of our business. Our Continuous Improvement team aims to achieve optimal performance in our Operations function through a laser focus on being quicker and slicker – the aggregation of small margins; constantly identifying opportunities to enhance our customer journeys through process improvement and automation, delivering a more effective and efficient service to our customers, making our business the first choice for our target market, removing failure demand and keeping the business safe.
Driven by a desire to make things better, you’ll understand our business and you’ll be curious. From initial investigation you’ll design the optimum approach, you’ll work with key stakeholders to understand the problem, propose solutions, take on board feedback and take ideas from inception to success through research, proposal, design and roll-out.
This role will report into the Head of Continuous Improvement.
Key Resp...