What is rehabilitation case management? Case Management describes a collaborative process which includes assessing, implementing, co-ordinating, monitoring and evaluation an individuals’ health, wellbeing, social, domestic and occupational needs to support quality rehabilitation plans delivered efficiently with optimal rehabilitation outcomes. Case Management within the personal injury sector supports clients and their families who have been injured in accidents where often their injuries can be life changing or affect their day to day functioning, their independence and impact their ability to work. Funded as part of a compensation claim, the rehabilitation case manager advocates on behalf of the client and facilitates a rehabilitation plan utilising treatment within the NHS and also accessing funding for private provision where appropriate to provide early intervention and help restore the injured person’s health, quality of life, independence and ability to work as far as possible. About the role This is an exciting role which combines working predominantly from home, with the ability to see clients face to face as required, utilising your clinical experience to manage a varied caseload of clients who need your support to expedite their recovery and regain their quality of life. You will work with each client for several months, building a relationship with them and supporting them with the challenges they face following an accident. This may range from co-ordinating complex clinical and rehabilitation plans, to signposting to support with financial difficulties, identifying housing needs, or facilitating a return to their previous or new employment. A typical day may include carrying out an Immediate Needs Assessment, attending an orthopaedic outpatient appointment with a patient who is anxious and unclear about their treatment options or sourcing psychological support or therapies for a client discharged from hospital following an accident with very little NHS follow up. No two days are the same and a case managers support is invaluable at collaborating and liaising between clinical practitioners, state services and support services when a client is at their most vulnerable. Are you an experienced rehabilitation clinician or case manager, with a passion for working with clients and families to achieve maximal outcomes and quality of life following life-changing injuries? Do you thrive on walking a path with your clients that takes them from injury to recovery and beyond? As a rehabilitation case manager, your role is to assess and understand an injured person’s specific needs and use your clinical and professional skills to ensure a maximal recovery. This extends beyond just the individual’s presenting physical and functional abilities, encompassing all aspects of their social and vocational situations and life participation. A collaborative, multi-disciplinary approach is key to ensuring effective outcomes and as case manager you are responsible for instructing, co-ordinating and progressing multi-disciplinary intervention with your client as the central focus. You will work along other invested stakeholders such as solicitors and insurers, which allows access to funding for private and augmentative intervention that may not be possible within standard statutory service provision. Personal Characteristics Required: Caring, empathetic and a good communicator Flexible thinking and problem solving Excellent time management and administration skills Excellent written skills – compilation of extensive reports, attention to detail, professional email communication Ability to assess holistically and compile clinically sound recommendations for intervention Ability to direct and co-ordinate a multitude of different services to ensure effective outcomes Ability to convince and influence stakeholders by sound clinical judgement and reasoning Willingness to travel to hospital, residential and clinic locations under own means or via public transport Experience and Qualifications: Essential Qualification in Nursing, Physiotherapy or Occupational Therapy Minimum of five years of clinical experience in the field of neurological and complex orthopaedic rehabilitation, including spinal cord injury Active HCPC registration, professional board membership and public liability insurance Working from within the UK, in the stipulated geographic location Preferred: An understanding of statutory services provisions in relation to life-changing injuries Experience in the field of rehabilitation case management Experience in or understanding of the personal injury rehabilitation market Benefits: Competitive, market-related salary 25 days of annual leave, plus bank holidays Company pension scheme with company contribution Health Cash Plan, with various levels of cover Bike to Work scheme Weekly online yoga sessions and monthly Wellbeing webinars Working within a robust case management team staffed by multi-disciplinary professionals in a successful, growing company Company commitment to CPD, staff development and growth Home working and flexible working hour opportunities Travel expenses (client/work related) fully covered Professional memberships sponsored after first year of service