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Flagship Store Director (Luxury Furniture), Cardiff
Client: Dweet
Location: Cardiff, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
10.06.2025
Expiry Date:
25.07.2025
Job Description:
A Flagship Store Manager for a luxury home décor brand must expertly bridge high-end retail and professional trade, delivering exceptional client experiences while driving sales. This leader should embody the brand’s aesthetic and lead with strategic vision and operational excellence.
Responsibilities include:
* Deliver a refined retail experience aligned with brand aesthetics
* Greet clients and curate luxury experiences
* Oversee product presentation and showroom layout
* Lead team outreach via omnichannel communication
* Coordinate seasonal layouts and merchandise rotations
* Develop trade partnerships with interior designers and architects
* Host showroom presentations and events for trade professionals
* Track and grow trade sales, building long-term relationships
Clienteling & Relationship Building:
* Utilize CRM tools for client relationships
* Lead outreach campaigns and follow-ups
* Handle service issues discreetly
Aesthetic & Product Sensibility:
* Maintain high visual merchandising standards
* Advise clients with design expertise
* Collaborate on showroom layouts
Team Leadership & Coaching:
* Lead and mentor the team
* Provide training on products and sales
* Manage staff schedules and resolve personnel issues
Commercial Acumen:
* Monitor sales and KPIs
* Manage inventory and commercial strategy
* Generate sales reports
Operational & Visual Excellence:
* Oversee daily store operations
* Ensure showroom standards
* Manage transfers and logistics
Event Management & Brand Representation:
* Plan and lead store events
* Represent the brand at events and networking opportunities
* Engage with cultural and hospitality venues
* Integrate digital tools for sales and engagement
* Coordinate with PR and social media teams
* Support omnichannel sales strategies
* Handle VIP clients professionally
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