Our client, a leading provider of end-to-end IT services, AI solutions, cloud expertise, and digital transformation is seeking an exceptional professional to join their innovative AI practice. This is a rare chance to step into a strategic deputy leadership role at the forefront of AI-driven IT operations. You'll support the Director in shaping and delivering cutting-edge AI initiatives that optimise enterprise IT, harness Agentic AI for autonomous decision-making, and deliver scalable automation and orchestration solutions to clients worldwide.
Job Title: Associate Director of AI Solutions & Automation
Job Type: Permanent
Location: Central London – mostly remote with ad hoc travel when needed to the office
Salary: Up to £140,000 + bonus & benefits
The Role
* Act as deputy to the AI Solutions Director, aligning AI strategy with organisational and client goals while providing thought leadership.
* Lead the design and implementation of AI-driven IT operations solutions, including AIOps platforms, automation frameworks, and Conversational AI integrations.
* Oversee the integration of Agentic AI models to enable autonomous decision‑making and orchestration across complex IT environments.
* Champion ITIL best practices within AI‑enabled ITSM and ITOM processes to drive efficiency and service excellence.
* Collaborate with cross‑functional teams to identify automation opportunities and deliver end‑to‑end orchestration solutions.
* Provide technical leadership on infrastructure modernisation to support demanding AI workloads and automation pipelines.
* Monitor emerging AI technologies, assess their impact, and guide adoption for IT operations and enterprise automation.
* Work closely with vendors, Conversational AI partners, and the Digital Services Team – including managing platforms on behalf of clients – while nurturing strategic partnerships.
* Lead and mentor a team of 3‑4 direct reports, fostering high performance and professional growth.
What We’re Looking For
* Minimum 7+ years’ experience in solution architecture, technical leadership, and delivering complex IT/AI projects.
* Extensive experience working within financial services.
* Proven expertise in AIOps, ITOM, ITSM, and ITIL frameworks.
* Strong technical knowledge of infrastructure, Agentic AI, automation, orchestration, and Conversational AI.
* Strong understanding and experience within Project Management.
* Hands‑on experience with workflow orchestration and event‑driven automation tools such as Airflow, Argo, Prefect, Ansible, Salt, Puppet, ServiceNow Flow Designer, and message buses like Kafka or RabbitMQ.
* Exceptional stakeholder management, cross‑functional leadership, and project/solution delivery skills.
* Ability to provide technical advisory, shape technology strategy, and manage complex relationships with internal teams, clients, and vendors.
* Advanced capabilities in resilience, integrity, collaboration, influence, results delivery, problem‑solving, accountability, people management, and driving business outcomes.
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